Help center for Supplier

NextPro offers a variety of free options for suppliers to engage with leads, build an online reputation, and establish a brand leadership position in their industry. Premium options also exist for Suppliers who want to upgrade their profile. Specifically, we offer 3 levels of Supplier profiles as follows:

• Basic: Suppliers can register their profile on NextPro B2B E-commerce platform without any cost, have less priority to receive Request for Quotation (RFQ) than other Suppliers, they RFQ will be received within 4 hours after RFQ is issued. To receive RFQs immediately, Suppliers should upgrade their profile to a higher level (Premium, Sponsor), and limit posting to 6 featured products and 12 other products.

• Premium: Supplier can receive RFQ within 2 hours after RFQ is released, same type as Supplier’s core product/service portfolio, and allows posting up to 12 products/services into the featured products area and increase the number of other product listings to 24 products.

• Sponsor: Supplier can receive RFQ as soon as Buyer issues RFQ which is of the same type as Supplier’s core product/service catalog and can post up to 18 products/services into the featured product area, the maximum number of other product postings is 48 products.

When a Supplier wishes to upgrade and become a SICP Bronze, Silver or Gold verified member, NextPro specialists will collect business registration information to confirm that Supplier’s legal entity is registered and active . The registration is confirmed through the enterprise registration portal in each country of the Registration Provider and additional legal certification from the Supplier.

The information we verify includes:

• Business entity name

• Status (active/inactive)

• Authority to form

• ID number

• Business establishment date

In addition, depending on the SICP profile registered by the Provider, there are more types of checks to increase the Provider’s credibility including:

• Check bank account information

• Check the status of corporate sanctions

• Certificate management

• Due diligence service

• Financial risk assessment

We introduce 6 types of tenders, including:

1. English Reverse (Price)
2. Sealed Bid
3. Dynamic Reverse (Ranking)
4. Traffic Light
5. Japanese Reverse
6. Dutch Forward

1. Traffic Light Type:

You’ll see a color status (blue, yellow, red) after submitting your bid. Traffic Light colors are based on previously defined price ranges by Buyers that are not known to bidders (except for the starting price) and Vendors must bid less than the previous bid to enter the color zone safely.

2. Reverse British Type (auction):

Your bid and current best bid will be shown after you’ve submitted your initial bid for that bid. The initial bid may match the starting price offered online, or it may be lower than that. You must bid less than your current bid if you want to submit more than 1 bid per plan.

3. Dynamic Reverse Type (ranked auction):

Your current bid and rank will be displayed after you have submitted your initial bid. The initial bid may match the starting price offered online, or it may be lower than that. You must bid less than the final bid if you want to submit more than 1 bid per package.

4. Reverse Japanese:

The current price displayed must be confirmed to qualify for the next price. The auction will end with a pre-determined final price or if only 1 bidder remains.

5. Dutch transition type:

The auction will end with the confirmation of the price shown by the first person to confirm this price.

6. Type of closed bidding:

Only the best bidders (number and location of Suppliers will be determined by Buyer after phase 1) per package/position will be eligible to participate in bid round bids. private. Buyer is requesting each Supplier selected to participate in Private Bidding to place the final 1 (one) bid in the Sealed Bid. All competitor information will be turned off and visible to Buyers only. If no bids are submitted in the closed-loop, the lowest bid from stage 1 will be considered. In general, only each bidder’s best bid at the end of both periods will be considered.

Data is collected from different sources based on the location of each of the Providers mentioned.

When you register to become a Supplier on NextPro B2B E-commerce platform, you will be supported by our Client Success Department during business hours upon request. Our Client Success Department is always ready to help you and help all activities on your NextPro B2B E-commerce platform take place in the most effective way.

To create an account for a Supplier on the NextPro B2B E-commerce platform, the Supplier goes to the website www.nextpro.io, selects the Login item, and then selects the “Become a Supplier” item. Then you fill in all the required information, after activating your account, the system will ask you to attach the following documents in the Main Business section:

Supplier registration form (according to the attached form)

Valid business license (scanned copy)

Bank account confirmation letter (scanned copy)

Tax code certificate (scanned copy)

Suppliers cannot list or trade prohibited and controlled items.

For more details please refer here.

You will be able to contact the Buyer directly after the Buyer selects you as the supplier of the product/service requested by the Buyer. The system sends the Purchase Order to both Buyer and Supplier, which will have Buyer contact details, you can contact Buyer through this information.

NextPro is a B2B E-commerce platform with integrated profile verification for Suppliers. We will perform record verification upon request by the Supplier.

When a Provider wants to upgrade and become a SICP Bronze, Silver or Gold member, you must first sign up for the appropriate SICP Profile Verification plan and submit the records to the system, the NextPro specialist will do a preliminary check. and transferred to a reputable and independent 3rd party providing verification services for processing.

In addition, depending on the SICP Profile Verification plan registered by the Provider, there will be more types of records that require verification to increase the Provider’s credibility including:

• Check bank account information,

• Check the status of corporate sanctions,

• Certificate management,

• Due Diligence service,

• Financial risk assessment.

For more details, please contact NextPro’s Client Success Department for assistance.

Phone: +84 903.799.826

Email: supportcenter@nextpro.io

The appraisal of the Supplier profile on the B2B NextPro E-commerce platform is done by two units, VIVA Business Consulting and Crowe Vietnam.

– VIVA Business Consulting:

VIVA Business Consulting is a business consulting company providing extensive specialized services in Vietnam on business compliance management, in almost all fields of industry.

Operating throughout a single field, and depends on the professional capacity experienced and integrated continuously since the early 2000s, in addition to regulatory business compliance service packages, VIVA has a special ability in appraising and identifying the legal status – risk – business credit of an enterprise in all aspects and the level of self-improvement or meeting evaluation criteria from customers before establishing commercial relations, selecting suppliers (Vendor code).

VIVA’s credit appraisal services for suppliers and customers are in accordance with the practices and criteria of European and Japanese enterprises, including basic aspects: Legal Due Diligence; Tax Due diligence, Commercial Due Diligence; Financial Due Diligence; Appraisal of information technology systems – IT Due Diligence; Intellectual Property Due Diligence.

VIVA has been selected, trusted and accompanied by thousands of domestic customers and reputable companies from Japan, the United States, Europe, Singapore, India, China, Korea … is a partner of domestic and foreign banks, business associations.

– Crowe Vietnam:

Crowe Vietnam, founded in 2008, is a full member of Crowe Global, ranked in the top 10 globally and in the Asia Pacific region (Source: IAB World Survey 2021).

Crowe is one of the leading mid-tier firms in Vietnam, providing a wide range of professional services (including Audit, Accounting, Tax, and Advisory) for all business phases such as Market Entry, Establishment, Operation, Expansion, M&A, and Exit.

Crowe is honored to have provided services to more than 800 clients in Vietnam, including FDI clients (Ex: Japan, Korea, Taiwan, Singapore, EU, USA, Thailand, Malaysia, and Hong Kong…) and local clients, with diversified industries and sizes.

Crowe Vietnam is committed to high-level service standards. We ensure this commitment by striving to implement an effective quality control system, including strict recruitment, intensive internal training, continuously – enhanced service processes, stringent quality monitoring, unbreakable compliance with professional ethics and confidentiality, frequent quality assessment, and adequate overall supervision.

If you cannot log into your account on NextPro B2B E-commerce platform, here are some suggestions:

1. Please make sure you have entered the correct registered ID and password.
2. Since passwords are case sensitive, please check that the ‘Caps Lock’ key on your keyboard is enabled.
3. Please do not enter spaces before and after the password.

You can also try signing out your password to see if it can resolve this login issue.

In case you still cannot log in to your account, please contact NextPro’s Client Success Department for assistance.

Phone: +84 903.799.826

Email: supportcenter@nextpro.io

Account upgrade is one of the outstanding features on NextPro B2B E-commerce platform. You don’t have to Upgrade your account if you don’t need it. However, upgrading your account will help you enjoy more benefits.

Currently, NextPro B2B E-commerce platform offers account packages for Suppliers as follows:

– Basic: Supplier can register their profile on NextPro B2B E-commerce platform without any cost, less priority to receive Request for Quotation (RFQ) than other Suppliers, Supplier will receive RFQ in 4 hours after RFQ is issued from buyer. In order to receive RFQ immediately, Suppliers should upgrade their profile to a higher level (Premium, Sponsor), and limit posting to 6 featured products and 6 other products. No number of accounts extra.

– Premium: Vendor can receive RFQ within 2 hours after RFQ is issued from buyer which is in the same category as Supplier’s main product/service catalog, and also allows for dark posting Add 12 products / services to the featured products area and 24 other products . The number of sub-accounts created is 2 accounts, Buyer’s search result priority is priority number 2.

– Sponsor: Supplier can receive RFQ as soon as Buyer issues RFQ which is of the same type as Supplier’s main product/service category, and can post up to 18 products at the same time. featured products/services, other products are applied at a maximum of 48 products. The number of sub-accounts is up to 4 accounts, Buyer’s search results priority is the number 1 priority.

If you need to Upgrade your account, click the link below and follow the video tutorial.

Or you can contact NextPro’s Client Success Department for assistance.

Phone: +84 903.799.826

Email: supportcenter@nextpro.io

If the Provider needs to Upgrade the Account, please click on the Link below and follow the video tutorial.

When the Supplier needs to Create a sub-account, click on the Link below and follow the video tutorial.

If you do not receive the activation email, please check the cases below:

1. Search with the keyword ‘NextPro’ in both your inbox and trash;
2. Check with your email service operator whether they block verification code emails or filter emails as spam;
3. Your email code may take up to 10 minutes to arrive (depending on your email service operator). Do not click continuously;
4. Unusual networks may cause message loss. Please resubmit the request, use other browsers, clear cookies and try again later;

If you still have problems, you can try changing your email address or contact our Client Success Department for help.

Phone: +84 903.799.826

Email: supportcenter@nextpro.io

Currently, you are not allowed to manually change the email associated with your account on the NextPro B2B E-commerce platform.

To change the verification email, please contact NextPro’s Client Success Department for assistance.

Phone: +84 903.799.826

Email: supportcenter@nextpro.io

Login protection is important for account security, and verification codes are an important method to protect your account from being logged in by hackers from other places.

Currently, all members on the NextPro B2B E-commerce platform are required to use a verification code when logging in and performing important steps. Therefore, you cannot unlink the verification email.

If you suspect your account is being used by someone without permission, please follow the steps below:

1. If you can still log in to your account, please reset your new password.
2. If you cannot log in to your account anymore, please seek help from NextPro’s Client Success Department as soon as possible.

Phone: +84 903.799.826

Email: supportcenter@nextpro.io

If your product is not showing, please check the following cases:

Case 1: Incomplete product information Please fill in all fields marked with an asterisk (*), these are required fields.

Case 2: Violation of product posting policy

The product you posted violates the Product Posting Policy on NextPro B2B E-commerce platform. NextPro administrators will not review products for violations of this policy. You can refer to the Product Posting Policy here.

Dispute and complaint settlement process:

Step 1: To create a claim, Buyer/Supplier sends information about the claim to email supportcenter@nextpro.io;

Step 2: Client Success Department of NextPro International Procurement Service Co., Ltd. will receive requests from complainants/disputing parties. NextPro International Procurement Service Company Limited will take specific measures to assist complainants/disputing parties to resolve depending on the nature and extent of the case.

In case it is beyond the capacity and authority of NextPro International Procurement Service Co., Ltd., NextPro International Procurement Service Co., Ltd. will request the disputing parties to bring the case to a state agency. authorized by law. NextPro International Procurement Service Co., Ltd respects and strictly implements the provisions of law on protecting the interests of Buyers/Suppliers.

For details, refer to the document: “Appendix 1–Dispute Settlement Mechanism” attached here.

First of all, please check the claim details.

– If your product has infringed Intellectual Property Rights or is on NextPro’s list of prohibited and controlled products, please directly remove the alleged infringing product and any other products that have violated said rights.

– If you wish to appeal a claim received, please refer to the Product Posting Policy here and email the appeal to our Client Success Department via email: supportcenter@nextpro.io.

To get more requests for quotes, you need:

1. Create a good product catalog.

See more at:

How to establish a good product portfolio?

2. You can upgrade your profile package to get priority in receiving requests for quotes earlier.

See more at:

How to upgrade a Provider account.

Should I upgrade my account?

To establish a good product catalog, helping Buyers can search for products more efficiently. The provider should take the following steps:

1. In the Main Business section, the Supplier needs to clearly define what the business lines of your Business are.

2. In the Products section, the Supplier needs to specifically classify the Product Type, Item Name and the corresponding Category of each product.

Please check the status of the request you are interested in. When the request status is “Expired”, it means that the Buyer is reviewing and evaluating the proposals from the Suppliers and then making a decision for the next step. You will not receive a response from the buyer when the request is in Bid Selected or Canceled status.

NextPro has built a set of video tutorials on how to use the NextPro platform at http://nextpro.io/ that requires you to have a NextPro account to log in and see the “User Guide” section.

We offer three levels of SICP:

• Bronze: Base level of trust from Buyer, legal status and bank account information to be checked.

• Silver: an added level of enhancement that includes checking certifications and checking corporate sanction status, to give Buyer more confidence.

• Gold: in addition to the points checked above, the level of supplier capacity testing will be higher, which is a due diligence service and financial risk assessment.

NextPro SICP creates another level of trust for Suppliers when displaying their audience information on the NextPro platform.

The SICP program creates another level of trust for Suppliers to display to their Buyers on the NextPro B2B E-commerce platform. Potential buyers can confirm that a business is up and running and there are no offensive credit marks. We hope that the more information a potential Buyer can find about a business on the NextPro B2B E-commerce platform, the more willing they will be to contact that supplier.

Apply for SICP to be eligible.

The SICP level is independent of the Sponsorship level.

For example, the Sponsor of Sponsorship package does not guarantee Bronze, Silver or Gold status of SICP.

SICP is an additional part of the Supplier Profile on the NextPro B2B E-commerce platform. Different SICP levels will have different costs, please apply to become our Provider and you will see the cost there.

A provider is not eligible for NextPro’s SICP if:

• Filed for bankruptcy

• Has an inactive business registration status

• There are significant negative marks on a credit report

• Has not met the requirements of open source background checks

• There are fraudulent reviews recorded